Refund policy

Changes to your booking

Bookings may be changed for any reason, subject to availability and providing the change is made at least 8 weeks prior to your stay. You can choose to change the date of your booking immediately, or place your booking into a pending transfer account while considering new dates. Your pending transfer will need to be booked within the current booking season (October to April).
You may only change your booking once and your new arrival date must be selected within the time period as stated above. Bookings held beyond this date will be treated as cancelled.
If you do wish to change your booking there may be an additional Accommodation charges due to the change – we will confirm the amount at the time we change your booking. If your accommodation costs are lower as a result of the change, we will then refund the difference at the time of booking, after deducting the Administration Fee as referred to above.
Whilst we will do our best to accommodate your change, we cannot guarantee that we would be able to meet your requirements.

You may cancel your booking at any time; Free cancellation up to 3 weeks before arrival, but if you cancel 1 week before your check in day and time, you’ll receive a 50% refund. If you cancel within 1 week or less before check in, there will be no refund. Fees will apply as detailed below:

Number of weeks before arrival	Cancellation Charge
More than 3	20% of total cost of booking
More than 2 but less than 3	50% of total cost of booking
1 weeks or less	100% of total cost of booking